FAQ

1. How can I contact customer support?

If you have any questions or need advice, our customer support team is available from Monday to Friday, 9:00am to 6:00pm EST. You can go to out contact page or reach us through:

Email: customersupport@elevatetravel.us

Phone: +18509001299

2. What is Elevate Travel's refund policy?

We offer a 30-day return guarantee. Please check our Return and Refund Policy for more information.

3. What is Elevate Travel's shipping policy?

Shipping is free. Order cut off time is at 2:00pm EST. It takes 1-2 business days (Monday to Friday) for order handling and 4-6 business days (Monday to Friday) for order shipping. Please check our Shipping Policy for more information.

4. What payment options does Elevate Travel offer? 

During the checkout process on our website you can select the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Eftpos
  • UnionPay
  • JCB
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Contact Information

Elevate Travel is operated by American Ecom Group LLC, a company registered in the United States

Company Address:
1309 Coffeen Avenue, STE 1200 Sheridan
82801 Wyoming

Email: customersupport@elevatetravel.us
Phone: +18509001299

Customer service hours:

Monday to Friday: 9:00am to 6:00pm EST