Key Information:
Shipping Area
We ship USA-wide.
Shipping Costs
Shipping is free. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.
Order Handling
If you place your order before 2:00pm EST, we will start handling it the same day. Orders are handled within 1-2 business days, Monday through Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
Transit Time
Estimated transit time is between 4 to 6 business days. Shipments are made from Monday to Friday.
Tracking Your Order
You'll receive an email when your order is shipped with a tracking number. We provide our customers with a self hosted tracking page which you can use to track your package.
Delayed Order
Occasionally, orders may experience delays due to factors outside our control, such as inclement weather or an influx of orders. Your order is expected to arrive within 8 business days (Monday to Friday) at the latest (which includes up to 2 business days (Monday to Friday) for handling and 6 business days (Monday to Friday) for shipping).
We kindly ask that you wait an extra 2 business days (Monday to Friday) before reaching out to us at customersupport@elevatetravel.us. We will then do our best to track down your order and provide you with an update.
Order Cancelation
Contact our customer support team at customersupport@elevatetravel.us before the order is shipped. We will process your cancellation and issue a full refund to your original payment method. Once the order is shipped, we cannot guarantee order cancellation, but you cans always return the order.
Damaged on Arrival
Inspect your order upon delivery. If the item is damaged during transit, contact us immediately. Provide a description and photos of the damage. We will arrange for a return, replacement, or refund based on your preference.
Wrong Product Received
Contact us immediately if you receive the wrong product. We will arrange for a return and ship the correct product right away.
Please contact us via email at customersupport@elevatetravel.us if you have any questions about your order and shipment. Our service team is happy to assist you.
Contact Information
Elevate Travel is operated by American Ecom Group LLC, a company registered in the United States
Company Address:
1309 Coffeen Avenue, STE 1200 Sheridan
82801 Wyoming
Email: customersupport@elevatetravel.us
Phone: +18509001299
Customer service hours:
Monday to Friday: 9:00am to 6:00pm EST
